Refund policy
Returns & Store Credit Policy
At Seemy Candles, your satisfaction is everything to us. Every order is made and packed with intention — and if something isn't right, we want to make it right. Please read below to understand how our return and store credit process works.
Store Credit Refunds
We offer a 15-day store credit policy from the date your order is delivered. If 15 days have passed since delivery, unfortunately we are unable to offer a store credit.
To be eligible for a store credit, your item must meet the following conditions:
- Returned in its original, unused condition
- In its original packaging
- Accompanied by your receipt or proof of purchase
To initiate a return, please contact us at info@seemycandles.com before sending anything back. Once your request is reviewed and accepted, we will provide you with a return shipping label and detailed instructions on where and how to send your package. Please note that all return shipping costs are the responsibility of the customer.
⚠️ Items returned without prior authorization will not be accepted.
Damages & Order Issues
We take great pride in the quality of every Seemy Candle that leaves our studio. However, if your order arrives damaged, defective, or incorrect, please inspect your package upon delivery and contact us within 72 hours of delivery at info@seemycandles.com with photos of the issue so we can evaluate and make it right as quickly as possible. Claims submitted after the 72 hour window from the time of delivery will unfortunately not be eligible for review. 🤍
Non-Returnable Items
Due to the nature of our products, certain items are not eligible for return. These include:
- Custom or personalized orders
- Sale items
- Gift cards
Hazardous materials, flammable liquids, or gases
If you have questions about whether your specific item qualifies, please don't hesitate to reach out — we are always happy to help.
Exchanges
We want you to love every Seemy product in your home. If you'd like to exchange an item, the fastest way to do so is to initiate a return for the original item and place a new order separately once your return has been accepted.
Store Credit Processing
Once we receive and inspect your returned item, we will notify you of the outcome. If approved, your store credit will be issued and ready to use toward your next Seemy purchase. Please allow reasonable processing time (7-10 business days) for your item to be received, inspected, and credited. 🕯️
Questions? We're always here. Reach us anytime at info@seemycandles.com